01Your first contact is with Bruna, my AI assistant.
On WhatsApp, Bruna answers your first questions about the consultation. Whenever you'd like to speak with a person, or you're ready to book, she connects you with Isanna, who schedules your appointment and supports you through the next steps. You can let them know where you are coming from and whether you prefer to start with an in-person or online consultation.
02Amanda welcomes you at the office.
A coffee or cappuccino, a conversation and time to settle in. Amanda takes care of your arrival so you feel comfortable before the assessment. Then João does the intake and completes your patient record.
03In the consultation, I want to hear from you.
We talk about what bothers you and what you hope for. I examine your face, draw up a personalized surgical plan and explain the procedures I propose. I set this time aside to answer your questions and show cases I have operated on, putting them in context so you can see what may make sense for you.
If the consultation is online: we do a preliminary assessment by video call. I confirm the plan at an in-person assessment before surgery.
04João organizes the next steps.
After the consultation, you meet with João again to receive the quote, the test orders and the information about your hospital stay. With this information, you can choose the available date that best fits your plans.
You can reserve the date with João at that point or later with Isanna, by paying a deposit of 10% of the surgeon's fee. João explains the reservation terms before payment.
05We talk again before surgery.
You have your preoperative tests and return to the office in person. At this visit, I take the photographs, review the tests and answer any questions that have come up. If you prefer, you can send the tests in advance through the team's WhatsApp.
Payment for the surgery is arranged with João. He also gives you the instructions for the day: admission time, fasting, what to bring, having a companion, and details such as nail polish. You receive the instructions that apply to your case, without having to guess each detail.